A Black Belt steps up to the plate with Six Sigma confidence.
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A Black Belt steps up to the plate with Six Sigma confidence.
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Who are they and what do they do?
I‘m often asked about the term “black belt” as it relates to six sigma. What, precisely, is a black belt? Where did the term originate? For that matter, where did the term “six sigma” originate? And, while we’re on the subject, what’s a green belt or master black belt?
Let’s start with the term “six sigma.” In a conversation with Ed Bales of Motorola University, I learned that Motorola coined the term in 1986. As those who have worked in quality for a while know, this term has statistical roots in the technique known as process capability analysis. Prior to the Japanese industrial invasion of U.S. markets, quality practitioners were happy with three sigma quality, which translates to about three errors or defects per 1,000 items for processes in a state of statistical control. Motorola discovered that its processes weren’t in statistical control–estimates based on field failure data indicated that Motorola’s processes apparently drifted by an average of 1.5 standard deviations. In a conversation with ex-Motorola trainer Mikel Harry, I learned that he considers the Cpk index–which measures short-term process variability under statistical control–worthless. Harry prefers the Ppk index, which measures actual performance rather than process capability. (Note that many experts, including me, disagree strongly with Harry on this issue.) In any case, before computing expected process failures, Motorola adds this 1.5 standard deviation. Thus, when we hear that a six sigma process will produce 3.4 parts-per-million (PPM) failures, we find that this PPM corresponds to the area in the tail beyond 4.5 standard deviations above the mean for a normal distribution.
Motorola also adopted the terms “black belt” and “green belt.” For my book The Six Sigma Handbook, I did extensive research into what employers expect of people with these titles. Here is a summary of these various responsibilities:
Six sigma technical leaders work to extract actionable knowledge from an organization’s information warehouse. Successful candidates should understand one or more operating systems, spreadsheets, database managers, presentation programs and word processors. As part of their training they will be required to become proficient in the use of one or more advanced statistical analysis software packages.
Although the martial arts terms described above are common, they are by no means universal. Companies and consulting firms often create their own titles to describe the work done by these technical leaders.
Marketing is a process. Six Sigma is an approach for achieving process excellence. It will help you improve the marketing process by providing tools & techniques for identifying what the marketing process is, including suppliers, inputs, process steps, outputs, and customers. Six Sigma helps you understand the need to determine who owns the process and helps the process owner determine how to improve it. It provides a framework for improving all aspects of this process. It does much more as well. I recommend you enroll and take a week to look around the training site. If it looks like a good value to you, stay in the course and become a Certified Six Sigma Black Belt or Green Belt.
The converse is also true, marketing can help Six Sigma. Both marketing and Six Sigma focus on customers. Marketing is a management discipline dedicated to understanding customer demands, how to design products meet them, and how to let potential customers know what’s available. In Six Sigma training for Black Belts and Green Belts we teach a number of tools that are borrowed directly from marketing, such as the analytic hierarchical process, quality function deployment and Pugh matrices. Master Blacks use conjoint analysis, a quasi-designed experiment approach to measuring customer importance weights. Design for Six Sigma is all about integrating the design process across marketing, engineering, and production to better meet implicit and explicit customer demands.
Beyond the technical tools, when Six Sigma or Lean Six Sigma is well done it begins with understanding what customers are solving for, then helping them achieve their goals by improving the processes you use to provide them with service. This is truly an integration of marketing and Six Sigma.
Today I received a call from a person interested in becoming a Certified Six Sigma Black Belt. Of course, we value him as a customer and he will learn a great deal if he decides to enroll in our Six Sigma training. Among the things he’ll learn are both “hard skills” involving statistics and data analysis techniques, and “soft skills” such as conflict management, team dynamics, and stakeholder analysis. Still, I have my doubts about his chances of becoming a successful Six Sigma Black Belt. He has what I call a “Can’t Do” personality. This is the diametric opposite of the Can Do person. This type of individual looks for reasons why a particular thing can’t be done. How about a project in the sales department? No way, sales people won’t go for it, sales isn’t a process anyway, management won’t let us touch the sales area, etc. etc. etc.
Successful change agents are invariably Can Do people. To be sure they spend a lot of time planning to avoid obstacles, but when they encounter the inevitable obstacle, they don’t shrink from the challenge. They found ways over, under, around, or through the obstacle. They are not to be stopped. They are relentless pursuers of change.
I once had the opportunity to work with a major aerospace client to study the success factors for their Six Sigma Black Belts. We reviewed the histories of a number of Black Belts who had success levels that varied from poor to excellent. After coming up with a list of the factors that seemed to have an impact on success we went through an exercise to determine the importance weights. Using the Analytic Hierarchical Process (AHP) the Six Sigma Champion, Master Black Belts, and me came up with the weights shown in Figure 1.
The weights are, of course, subjective and only approximate. You may feel free to modify them if you feel strongly that they’re incorrect. Better yet, you may want to identify your own set of criteria and weights. The important thing is to determine the criteria and then develop a method of evaluating candidates on each criterion. The sum of the candidate’s criterion score times the criterion weight will give you an overall numerical assessment that can be useful in sorting out those candidates with high potential from those less likely to succeed as Black Belts. Of course, the numerical assessment is not the only input into the selection decision, but it is a very useful one.
You may be surprised to see the low weight given to math skills. The rationale is that Black Belts will receive 200 hours of training, much of it focused on the practical application of statistical techniques using computer software and requiring very little actual mathematics. Software automates the analysis, making math skills less necessary. The mathematical theory underlying a technique is not discussed beyond the level necessary to help the Black Belt properly apply the tool. Black Belts who need help with a particular tool have access to Master Black Belts, other Black Belts, consultants, professors, and a wealth of other resources. Most statistical techniques used in Six Sigma are relatively straightforward and often graphical; spotting obvious errors is usually not too difficult for trained Black Belts. Projects seldom fail due to a lack of mathematical expertise. In contrast, the Black Belt will often have to rely on his or her own abilities to deal with the obstacles to change they will inevitably encounter. Failure to overcome the obstacle will often spell failure of the entire project.
One of my most popular articles is 101 Things a Six Sigma Black Belt Should Know. Of course, the list is primarily a list of technical tools and skills needed, but anyone who has worked as a change agent knows that there’s more to it than that. Soft skills are at least as important, if not more so. Some of the soft skills are people skills, others are intuition about a change project’s chances of success, and still others involve an understanding of the organization. When I teach Six Sigma classes I have several lessons and assignments around these topics. I thought it would be fun to see how long a list of soft skills I could come up with. Even more fun would be to see how many readers of this post could add to the list. So, here we go:
This is all I have time for at the moment. I’m sure there are many other skills not on this list. Can we come up with a full 101 things? Your input is required!
July 5, 2008
Tom presents the audio track of the first lesson of his online Black Belt training. His approach is unique because it presents the various tools in the context of how they are applied. If you are not yet a Six Sigma Black Belt, you will discover what is taught in Black Belt training. If you’re already a Black Belt, this podcast will help you understand when and how each tool is applied. You may want to listen to this podcast in several listenings. 22:49.
July 1, 2008
One important Black Belt activity is to use the organization’s data warehouse to explore cause and effect relationships by building models using multiple linear regression. This isn’t as easy as just throwing all of the candidate Xs into a software package and crunching away. This podcast describes the technique Tom teaches in Six Sigma Black Belt training. 5:32.
October 21, 2007
What does it take to be an effective Six Sigma Black Belt? This two-part podcast tackles this question. In Part I Tom discusses the role of the Black Belt, motivating others, working with teams as a Black Belt, management’s responsibilities to teams, proper team structure, how to get the voice of the process, and problem solving. 10:09.
Copyright © 2003
by Thomas Pyzdek, all rights reserved
Resources for Six Sigma |
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Introduction to Six Sigma |
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Six Sigma Tools |
Six Sigma Statistics |
Six Sigma Videos (Requires QuickTime) |
Leading Six Sigma |
Healthcare Quality |
Process Excellence Podcasts |
Other Useful LinksGood books on Six Sigma and other topics |
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