by Thomas Pyzdek

Fake Flow

There seems to be an epidemic in American Management of copying the form of things, without bringing the substance along. I was reminded of this when touring a factory with a team evaluating a potential new supplier. The company had put much of their equipment on wheeled dollies. Such things as jigs, drill presses, etc. were mounted in this way. I’d seen a lot of this during my visits to factories overseas. The objective was to make the factory easy to reconfigure. When orders were received for a new product family the factory could be quickly changed and production would hardly miss a beat. The problem was, the American company didn’t do this. The equipment was movable alright, but it didn’t move. Production was pure batch-and-queue with all of the inventory, quality problems, and waste that this approach entails.

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What is Six Sigma?

By Thomas Pyzdek, Author of The Six Sigma Handbook

For Motorola, the originator of Six Sigma, the answer to the question "Why Six Sigma?" was simple: survival. Motorola came to Six Sigma because it was being consistently beaten in the competitive marketplace by foreign firms that were able to produce higher quality products at a lower cost. When a Japanese firm took over a Motorola factory that manufactured Quasar television sets in the United States in the 1970s, they promptly set about making drastic changes in the way the factory operated. Under Japanese management, the factory was soon producing TV sets with 1/20th the number of defects they had produced under Motorola management. They did this using the same workforce, technology, and designs, making it clear that the problem was Motorola's management. Eventually, even Motorola's own executives had to admit "our quality stinks." Read More...