Six Sigma Training.ORG

Episode 7-Keeping Your Project Moving

April 8, 2007

There’s no such thing as a Six Sigma project without obstacles to overcome. In this Podcast Tom Pyzdek discusses a couple of very common problems and how to overcome them. 9:59.

Episode 6-VOC Part II: Net Promoter

March 2, 2007

Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma. 10:45.

Episode 5-VOC Part I

February 7, 2007

If you don’t know for sure what your customers are looking for from your organization, chances are you’re not giving it to them. You are probably wasting money and maybe even putting your very survival at risk.
This podcast tells you how to obtain the “Voice of the Customer,” or VOC. It walks you step-by-step through a process of building a model of customer requirements using the Critical Incident Technique. A model of customer requirements is the starting point for Six Sigma. 12:11.

Episode 4-What does the mean mean?

January 21, 2007

The mean is an attempt to summarize a lot of data with a single number that represents a “typical” value. Tom discusses the pros and cons of several commonly used statistics. He also presents a quickie mean that can be computed in a pinch without a computer or calculator. 9:51.

Episode 3-Black Belt’s Project Selection Pointers

January 9, 2007

Nine critical criteria that a Six Sigma Black Belt should consider when deciding which project to pursue. 9:33.