Archive for the ‘lean-six-sigma’ Category

Brigade provides Lean Six Sigma training to deployed Soldiers

Monday, December 26th, 2011

KANDAHAR AIRFIELD, Afghanistan –

Military logistics operations are centered on providing the best possible service to their customers. Ensuring the best possible service to soldiers downrange is the priority of every logistics leader. One deployed unit is providing their soldiers an opportunity to learn new ways to improve logistic capabilities. The Task Force Resolute command provides a Lean Six Sigma course at the U.S. Forces Afghanistan conference room on Kandahar Airfield, Afghanistan.

“Through Lean Six Sigma, soldiers and leaders will learn how to properly manage time and resources while delivering a top quality product the first time,” said Chief Warrant Officer Jackie Vuorinen, the TF-Resolute safety officer. “This is a program all soldiers can use to save Army resources while providing higher quality products.”

It’s only natural that the Task Force Resolute command use Lean Six Sigma. After all, providing military logistics is a complex process and, like any process, it can be improved. The current best practice for improving complex processes is Lean Six Sigma. Soldiers are being taught the Lean Six Sigma Green Belt body of knowledge. The most fundamental principal taught by the “Green Belt” course is to center the students thinking to several key concepts: define, measure, analyze, improve and control.

The soldier begins by defining a need within their organization centered around quality, cost or timing. The need must be clearly stated through a quantifiable unit such as units shipped, number of products delivered in a sub-standard state or the amount of time it takes to bring a product to the customer. soldiers measure all their statistics through historical data. The data is analyzed and the implications of faults within the organizations system are used to determine methods of improvement. These methods are implemented and used to create a steady improvement in service to the end customer.

Perhaps the effectiveness of the approach is why, according to the DVIDs website story, that students strongly recommend the course to all leaders and soldiers. In truth, this is the standard Lean Six Sigma approach applied in the context of military logistics. Let’s hope that the word spreads.

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Conference call on Lean Six Sigma in Government

Tuesday, August 16th, 2011

Author’s Note: Neither I nor The Pyzdek Institute endorse any candidate for any office.

Americans deserve a government that is both limited and efficient. They deserve to have politicians that look for ways to save taxpayer money and get back to a balanced budget. One way to get there would be to apply Lean Six Sigma to every aspect of the federal government, which could save taxpayers over $500 billion a year. The Lean Six Sigma Group on LinkedIn will hold its first of many Lean Six Sigma networking calls. The first call is to focus on the first topic will be on “How Lean Six Sigma can be used to Reduce Government Waste and/or Value Creation by $500B.”

Newt Gingrich

Newt Gingrich-Presidential Candidate

Guest Speakers:

  • Mr. Newt Gengrich, candidate for President of the United States.
  • Thomas Pyzdek, Author of The Six Sigma Handbook
  • Dr. Mikel Harry, co-author of Lean Six Sigma
  • Jim Bowie, author of Lean Acres
  • Vanessa Lovitt, Director of the Process Excellence Network
  • Joseph Paris, President of XONITEK

And others…

If you plan to attend please act quickly. There is a limit of 1000 persons on the call and the limit is being approached rapidly. If you work in the Six Sigma field, please join Newt for a conference call so he can listen and learn from you, get your feedback and ideas, and answer your questions – so together we can shrink and reform government to get back to a balanced budget.

Wednesday, August 17
8:15pm ET

RSVP for the call-in details

Click here to RSVP

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The Lean, Six Sigma, and Quality Triad

Tuesday, May 31st, 2011

In response to a message from a colleague asking about the relationship between Lean, Six Sigma and Quality, I wrote the following:

Both Lean and Six Sigma (and Lean Six Sigma, the combination of the two) are ways of improving operational excellence. Lean does this by improving flow through value streams, primarily focusing on the elimination of various forms of muda (waste.) Six Sigma does this by identifying what customers and other stakeholders want and delivering it with minimal waste, variation and errors.

The Lean and Six Sigma DMAIC disciplines focus on the processes for creating and delivering products and services that meet or exceed customer expectations. The Design for Six Sigma discipline focuses on the design of products or services that meet or exceed customer expectations. Quality is a discipline which focuses on identifying customer requirements and expectations, translating them into internal requirements, and assuring that the requirements are consistently met. Of course, these Quality activities provide input into both Lean and Six Sigma. It is the “Y” being solved for when waste is identified (Lean) or when searching for the root causes of waste, variation and errors (Six Sigma.)

Thus, Lean, Quality, and Six Sigma are all different aspects of excellence.

I welcome your comments on how you consider the three areas to be related. Or do you consider them to be unrelated ideas?

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Lean Six Sigma Improvement and Work Design, Part 13

Monday, September 6th, 2010

This is the thirteenth and last post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. You can find all of the articles in the series by searching this site for the title.

Sustain

Sustain  is the name of the whole 5S game. You gain nothing by deploying the first 4 S’s, only to let things go back to business as usual in the long run. In fact, you probably create an attitude among workers and supervisors that management isn’t really serious about Lean Six Sigma.

Just why things tend to get worse unless we pay close attention to them is a debatable proposition. There is an analogous concept used in thermodynamics: entropy.  One definition of entropy is applied to human systems, “The inevitable and steady deterioration of a system or society.”[1] In physics entropy is inevitable in closed systems. These are systems where there is no additional input of energy. The same applies to Lean Six Sigma 5S systems: if no additional effort is put into sustaining the improved state, then deterioration is inevitable and steady. You simply have no choice. If you want to sustain the benefits of 5S you must put forth the required effort to do so. Here are some guidelines to help you do so.

  • Provide periodic refresher training on 5S.
  • Schedule the required time to perform 5S on a daily basis.
  • Create a standardized approach to 5S that clearly spells out how 5S will be implemented.
  • Have your Lean Six Sigma process owner acknowledge and accept ownership of 5S.
  • Create programs to recognize 5S efforts and reward compliance with standards.
  • Keep 5S fun! Think of creative ways to keep 5S from becoming drudgery. (5-Minute 5S contests anyone?)

Safety–The Real 1st S

A workplace where 5S is practiced is not only clean and well-organized, it is also safe. Clutter and unnecessary materials and equipment contribute to accidents. People can locate the tools and materials they need without searching among  unneeded objects and moving them out of the way. There are no oil spills where people can slip and fall. Adequate and clearly marked aisles make transportation safer. Marked storage areas which contain only what is needed are less likely to have excess inventory that can fall and injure people.


[1] http://dictionary.reference.com/browse/entropy

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Lean Six Sigma Improvement and Work Design, Part 12

Monday, August 30th, 2010

This is the twelfth post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. Future posts will continue the topic. You can find all of the articles in the series by searching this site for the title.

Standardized Cleanup

Standardized cleanup is used to maintain the 5S activities described so far. The definition is somewhat circular: when the 5S activities of Sort, Set in Order, and Shine are properly maintained, then you have standardized 5S. When 5S has been standardized you avoid backsliding.

Determine Responsibilities

The tools needed for standardized cleanup include the tools already introduced: 5S maps and 5S schedules. In addition you’ll need a new tool: the 5S Cycle Chart (see Figure 14.) To create such a chart you sort the duties into Sort, Set in Order, and Shine categories and use a letter code to identify the cycle period. The resulting 5S Job Cycle Chart can be used as a checklist by the personnel responsible for the various 5S activities.

Figure 14-5S Job Cycle Chart



5S Job Cycle Chart

5S Job Cycle Chart




Integrate Sort, Set in Order, and Shine with the Work Routine

Make these three 5S activities a part of the normal work done in the work cell. This integration will reinforce the idea that 5S isn’t something added on to the work being done, it is an integral part of it. One mechanism for implementing this is “Visual 5S.” As with the visual workplace in general, the purpose of visual 5S is to be able to tell at a glance that 5S activities are being done on an ongoing basis. For example, if Set in Order requires that  tools are kept on a pegboard, then the tool outlines on the pegboard will indicate which tools are currently in use. This means that any blank space observed on the pegboard at the start or end of the shift is an indication of a problem.

Another mechanism is 5-minute 5S. This is similar to the 5-minute shine described earlier, only the scope is the entire 5S program. Don’t get hung-up on the “5-minute” part of this activity, it’s just an easy to remember tag. However, think of it as something you do quickly. You may want to use a visual display to make it easier to track your 5-Minute 5S activities, such as that shown in Figure 15.

Figure 15-5 Minute 5S Signboard



5 Minute 5S Signboard

5 Minute 5S Signboard


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Lean Six Sigma Improvement and Work Design, Part 11

Monday, August 23rd, 2010

This is the eleventh post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. Future posts will continue the topic. You can find all of the articles in the series by searching this site for the title.

Shine


Cleaning Inspection

Cleaning Inspection


Shine can be thought of as the Lean Six Sigma version of housekeeping. It involves making sure that dirt, grease, and grime is eliminated from the work place. The goal is to make the workplace a safe and pleasant place to work. Shine also assures that items and equipment will be ready to use when needed. Shine is an ongoing activity, not a once-in-a-while “spring cleaning” type of event.

Cleaning and inspection go hand-in-hand. When you clean an area you automatically inspect the working surfaces, floor, equipment, parts, etc. that you are cleaning. This is a side-benefit of cleaning because it highlights issues and opportunities that would otherwise be overlooked. To get the full benefit from this you will need to incorporate a method for easily reporting any problems discovered.


Shine Steps

Identify the shine targets. What warehouse items (parts, raw materials, subassemblies, etc.,) equipment (machines, tools, worktables, desks and chairs, etc.,) and spaces (floors, work areas, beams, windows, shelves, lights, etc.) will be cleaned?

Assign responsibilities. Use the 5S map to create specific areas that will be assigned to individuals. Set up and post a schedule showing when each area is to be cleaned. Be sure that shine activities take place throughout each day.

Determine the shine methods. Start and end each shift with a shine inspection. Determine what will be cleaned and how it will be cleaned, including the cleaning supplies and equipment needed. Implement the “5-minute shine” drill. You will be surprised at how much can be done in an intense 5-minute effort. Develop standard cleaning procedures that assure that time is spent on actual cleaning rather than on preparation for the task.

Tools. Apply the Set In Order approach to your cleaning tools, thereby making them easy to find and easy to use.

Shine! Now it’s time to get to work on the targets. Have the responsible people follow the shine procedures and, using the proper tools, clean the work area to the required standards.

Deal with issues identified during cleaning. Finally, respond to any problems found during the shine process. When possible, fix things immediately. The standard cleaning procedure should include what steps to take to deal with problems that can’t be fixed at once. To whom should they be reported? What forms, etc. are needed? It is a good idea to attach a tag to any equipment where maintenance has been requested to remind workers and supervisors that maintenance is pending.

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Lean Six Sigma Improvement and Work Design, Part 10

Monday, August 16th, 2010

This is the tenth post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. Future posts will continue the topic. You can find all of the articles in the series by searching this site for the title.

Set in Order

Once the Sort phase has been completed, it is time to set the remaining needed items in order. Items are arranged and labeled so they are easy to find and use when needed. When this is done a great deal of waste is eliminated in production and office activity. For example, it will no longer be necessary to waste time searching for the needed item, nor will it be necessary to return an item because it wasn’t the item you actually needed. You’ll make fewer errors due to using the wrong tool or material or form.

Setting in order revolves around standardization, and, conversely, standardization revolves around setting things in order. The key principle is visual control. For example, Figure 10 makes it clear to the surgical team which instrument goes where by providing drawings and verbal descriptions. In factories, Lean Six Sigma teams often keep things simple by drawing outlines of the tools on simple pegboards, as shown in Figure 11. It is then easier to see which items are currently in use, as well as where a given item needs to go when it is returned. If possible, attach the tool to a retractable cord so it automatically returns to the correct location when released. Color-coding the tools helps reduce errors (Figure 12.)


Figure 10-5S Surgical Instruments Organizer

5S Surgical Instruments Organizer

To further simplify, teams should organize tools so they are presented in the order of use and are easily accessible to operators. Ideally operators will be able to get the needed tool without even looking at the tray or pegboard. This may require providing storage areas with additional space between tools to make it easy to reach them.[1]

As a general set in order rule, frequently used items are located nearer to the work cell than items used less frequently. Items that are seldom used are usually stored in a remote location to reduce clutter.

Figure 11-Pots and Pans Outlined on Pegboard

Pots and Pans Outlined on Pegboard

Figure 12-Engine Assembly Line in Poland with Color-Coded Overhead Tools on Retractable Cords

Engine Assembly Line in Poland with Color-Coded Overhead Tools on Retractable Cords

Locations

The locations where WIP, jigs, tools and other equipment are stored can be determined by evaluating the “5S Map,” such as that shown in Figure 7-Work cell Layout. This is done as follows:

  1. Draw the 5S Map on a floor plan, preferably drawn to scale. Indicate the location of WIP, fixtures, tools, etc. on the scale drawing.
  2. Draw a spaghetti diagram of the work flow on the 5S map. Identify wasted motion.
  3. Create alternative 5S maps which reduce or eliminate wasted motion.
  4. Simulate the work flows represented by the various 5S maps and choose the best alternative.
  5. Create the new work cell layout, including locating the WIP, tools, fixtures and jigs, etc..

Once the improved layout has been determined, create “signboards” to identify the locations for the various items needed in the work cell. This includes location indicators that show where the various items go, such as marking off floor areas with tape or paint. It also includes item indicators which show the specific items that belong in each location. Finally, you will need amount indicators to specify how many of each item are needed. Signboards are used to identify machine locations, locations for standard procedure displays, storage of equipment when it is not being used, location of WIP and finished goods inventory, racks and spaces within racks for various items, and named work areas.

Floor locations are often shown in places other than the work cell itself. For example, paint (or colored tape) is used to show aisles and aisle direction, door swing space, storage locations, zones which are off-limits for storage, hazardous areas, etc.. Additional information can be conveyed by the use of color-coded paint. For example, red might show off-limit areas, green might show operations areas, and yellow might indicate divider lines.[2] If you use color-coding, be sure that the color uses are standardized.



[1] In the case of the surgical instruments tray, a person normally hands the needed instrument to the surgeon.

[2] Color coding has other uses as well. For example, it can be used to show  which tools are used together, which equipment make up a “set” for producing a particular item, etc.. Be creative and use your imagination to identify how to use simple, visual means of conveying information at a glance.

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Lean Six Sigma Improvement and Work Design, Part 9

Monday, August 9th, 2010

This is the ninth post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. Future posts will continue the topic. You can find all of the articles in the series by searching this site for the title.

How can we keep the workplace safe, clean and organized? (5S)

The standardized approach to work is completely dependent upon maintaining discipline in the workplace. Procedures are useless if they are not maintained and followed. Change is not only inevitable, it is desirable and pursued continuously. When favorable change has been discovered it is made part of the standard.

The workplace itself is the physical manifestation of the standard. It includes the materials, equipment, and tools needed to do the work according to the standard. It does not include anything that is not needed. Just as the work cell is laid out to produce maximum efficiency, the details are also arranged to achieve this goal. The necessary tools are placed where they can be easily and immediately accessed when needed. Strict housekeeping is enforced to assure that clutter is non-existent; clutter is not needed to do the work, so it is to be eliminated. In Lean Six Sigma the system used to create and maintain an efficient, clutter-free and clean workplace is known as “5S.” 5S. 5S is the starting point for Lean deployment. 5S stands for Sort, Set in order, Shine, Standardize, and Sustain. These terms are defined as follows:

  • Sort. Clearly distinguish what is necessary to do the job from what is not. Eliminate the unnecessary.
  • Set in order. Put needed items in their correct place to allow for easy accessibility and retrieval.
  • Shine. Keep the workplace clean and clear of clutter. This promotes safety as well as efficiency.
  • Standardized cleanup. Develop an approach to maintaining a clean and orderly work environment that works.
  • Sustain. Make a habit of maintaining your workplace.

Sort

Earlier in the training we focused attention on process steps and operations activities that were non-value-added. The same search for waste occurs with 5S during the Sort phase. Sort means that you vigorously search for items in the work place that are not needed to perform the value-added work being done. This is much more difficult than it sounds. People tend to want to hold on to things “just in case” they are needed at a future time. This mentality is an artifact that results from the pre-lean era when unforeseen problems–for example equipment failures, quality defects, bottlenecks, etc.—created such needs. This hoarding behavior results in the accumulation of things that are not needed in the well designed lean work cell. They take up space which is needed for production and they get in the way of smooth movement within the work cell.

Red-Tagging

To deal with the “we may need this later” mentality, and the general uncertainty regarding what is and is not needed, it is best to proceed by placing an item in a holding area before discarding it completely. In Lean Six Sigma this is done by using red-tags. When a red-tag is placed on an item the team is asking three questions:

  1. Is this item needed in this work cell?
  2. If the answer to #1 is yes, is it needed in this quantity?
  3. Does this item need to be located here?

Items that are red-tagged are considered one-by-one and one of the following actions is taken:

  • They are left where they are.
  • They are moved to another location for storage.
  • They are held in a local red-tag holding area for a specified period of time to see if they are needed or not.
  • They are disposed of, i.e., thrown away, sold, used elsewhere in the company, or moved to a central red-tag holding area.

If large equipment is red-tagged it should be handled as described above if possible. If the equipment can’t be moved it can remain where it is for a while, but it should be removed when it is determined that it is not needed where it is.

The results of the red-tag effort should be documented to show the value of the effort. It is not uncommon for companies to postpone or scrap plans to add facility space after seeing the amount of floor space freed as a result of the red-tag program. This is the infamous “hidden factory” made visible.

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Lean Six Sigma Improvement and Work Design, Part 8

Monday, August 2nd, 2010

This is the eighth post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. Future posts will continue the topic. You can find all of the articles in the series by searching this site for the title.

What skills do the people need?

The Lean Six Sigma cell layout requires that workers be multiskilled and able to handle any of the tasks in the work cell. This differs from an operations-based layout where, for example, all drill presses are placed together and a person would only need to know how to operate a drill press. In contrast, a work cell might have drill presses, grinding machines, mills, a deburring station, etc. and all workers need to know how to operate all of this equipment competently.

How can we keep track of cross-training?

It’s a good idea to keep track of which operator has which skill in a work cell, as shown in Figure 9.

Figure 9-Cross Training Chart

Cross Training Chart

An additional advantage to the continuous cell layout is that workers don’t waste time standing around waiting for the machine to finish a task. Instead they load one machine, start it, and move to the next operation in the cell while the machine completes its automatic cycle.

How can we arrange the workplace and assign workers so those working in it can easily help one another?

Yet another efficiency enhancement is that when more than one person is working in the cell the workers can help each other if one of them falls behind. Quality also improves as workers are able to check on each other’s work and often catch quality problems right away. Work cell layout should deliberately take this into account, making it easy for a more experienced worker to help a fellow worker. Worker assignment should also consider this. Try to assign workers so new or slower people have more experienced and faster workers on either side, or immediately after them in the flow.

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Lean Six Sigma Improvement and Work Design, Part 7

Monday, July 26th, 2010

This is the seventh post in a series taken from a lesson in Pyzdek Institute Lean Six Sigma Black Belt training. Future posts will continue the topic. You can find all of the articles in the series by searching this site for the title.

How many people are needed?

Consider the process described in Figure 3 in an earlier article. The requirement for this process is shown in the figure to be 255 units. The team’s idea for the process was to set it up as shown in Figure 7. The U shape will minimize the distance that people need to move. Figure 8 shows the standard operations routine sheet for the process. This sheet graphically shows a time line for each operation, the manual time, the automated machine time, and the travel time. The total time to complete a full cycle for this process is 113 seconds (see either Figure 8 or Table 2.) Although some machines continue to operate automatically at this time, the operator can return to the beginning of the process and start another cycle. By the time the operator reaches each operation on the next cycle, the machines will have completed their cycle and, due to autonomation (Jikoda) they will have automatically stopped.

This process can be operated by one person. A full day’s production can be produced from this process in 28815 seconds. Since a full work day is 51600 seconds, the worker will have time to perform other duties each day, including 5S (see below.)


Figure 7-Work cell Layout

Work Cell Layout

Figure 8-Standard Operations Routine


Standard Operations Routine Sheet

Standard Operations Routine Sheet


Table 2-Process Cycle Time Calculation

Process Cycle Time Calculation

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